Spanish Bilingual Family Care Associate (Child Home Healthcare) - 0037

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

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About the job
Role:  Spanish Bilingual Family Care Associate
Work schedule: Full Time | 40 hours per week | Mountain Time
Type of Contract: Independent Contractor
Salary Range: up to 1,600 USD per month

About the Role:

Your responsibility will be to provide empathetic and passionate support to parent learners who are receiving training and certification to gain access to better care opportunities for their little loved ones.

Duties and Responsibilities:

• Own and drive the family care experience: Your role will revolve around communicating with families and setting rigorous expectations. You’ll be in charge of managing the family care pipeline with our clinical team
• Uplift our families: You’ll guide families through the healthcare maze. You are their biggest cheerleader during the highest highs and lowest lows.
• Cross-functional Collaboration: You'll be a critical voice for collaboration among initiatives to further our mission. Highly team up with our Clinical Team, Product, and Documentation.

Requirements

• Must have a higher-educational degree or equivalent. 

• Fluent written and verbal communication skills in English and Spanish
• At least 1+ years of experience with customer support or similar customer-facing roles such as, but not exclusive to: 
• Customer Representative
• Sales Representative 
• Intake Coordinator 
• Excitement to work with an interdisciplinary team and contribute to process development.
• 100% commitment. This role is not fit for anyone with a side hustle or looking for part-time opportunities. 
• We index more on your experience and hustle than on anything else: 
• Pride in Being a Jack-of-All-Trades: You embrace the full quote: "A jack of all trades is a master of none, but oftentimes better than a master of one." This versatility is your superpower.
• Compassion for Underserved Families: You see this role as a chance to help the most vulnerable. You're driven to change the narrative for low-income families who are often neglected in healthcare.
• Execution Powerhouse: Your speed and organizational skills are unmatched. You consistently exceed expectations and elevate the performance of those around you.
• Down-to-Earth Interpersonal Skills: You can connect with anyone, from high-ranking executives to rural farmers. People relate to you on a deeper level.
• Team Player with a Beginner's Mindset: You have a low ego and are always willing to learn. You're open to new problem-solving approaches and not afraid to admit mistakes or pivot when necessary.
• Force of Nature: You take extreme ownership, tackling even the most unappealing or complex problems. You drive critical goals despite ambiguity and constraints.

Benefits

• Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At the client's company, you can flex multiple realms of your interpersonal skillset and creativity.
• Propel innovation in healthcare. We are leading the change against traditional providers with outdated systems. You’ll be able to operate in a fast-paced environment to help deliver best-in-class care and iterate. 
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.
• Supporting your well-being. We provide benefits to allow you to do your best work:
• 10 days of Paid Time Off  (PTO) and 10 company holidays. 
• End-of-year performance-based bonus 
• Paid team bonding events