Non-Voice Customer Support Specialist (Dutch Bilingual) at Strikingly

Job Title: Dutch Bilingual Customer Support Specialist

Job Overview

We are seeking a dedicated Remote Bilingual Customer Support Specialist (Dutch - English) to join our passionate team and serve as a Dutch Happiness Officer. In this role, you will be the driving force in ensuring our customers have exceptional experiences, embodying our brand’s values and creating memorable interactions.

Key Responsibilities

• Represent our brand and convey our unique personality in every customer interaction by embodying the Strikingly voice and tone.
• Create WOW moments through outstanding customer service for both new and existing customers via various channels, including email, chat, and social media.
• Accurately translate our product offerings and all customer communications, including newsletters and lifecycle emails.
• Build in-depth knowledge of our product and internal software to offer efficient assistance to customers.
• Foster a positive atmosphere in all interactions with customers and team members.
  
  

Required Skills

• Bilingual proficiency in Dutch and English, both written and verbal.
• Strong communication and interpersonal abilities.
• Capacity to adapt to diverse customer needs and scenarios.
• Excellent problem-solving skills and attention to detail.
• Familiarity with customer support tools and software is advantageous.
  
  

Qualifications

• Prior experience in customer support or a similar role is preferred.
• A solid understanding of customer service principles.
• Ability to work independently and collaboratively within a team.
  
  

Career Growth Opportunities

In this role, you will have the opportunity for career advancement and access to training and development programs to enhance your skills, enabling you to grow within the company.

Company Culture And Values

Our organization fosters a collaborative and enjoyable international working environment. We prioritize positivity in every interaction, ensuring that we support one another in creating extraordinary experiences for our customers.

Compensation And Benefits

• The flexibility of working from anywhere.
• A vibrant, fun, and collaborative international team environment.
• Opportunities for career growth and professional development.
• Paid leave after one year of tenure.
  
  

Employment Type: Full-Time