Senior Customer Support - Vietnam (Remote)

We are a leading multi-modal OTA (Online Travel Agency) in Asia. Our company is headquartered in Singapore with its main office located in Bangkok. We provide online booking services for all sorts of transportation ( trains, buses, ferries, flights, transfers ), visas, hotels, and day trips to customers from all over the world.

We are seeking a responsible candidate to take on the position.

Responsibilities:

• Resolve customer complaints via phone, email, or social media.
• Assist customers and the operators by providing the information they require.
• Communicating and coordinating with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them.
• Suggest and make changes to improve operational workflows.
• Have regular contact with current Transport Operators.

Requirements

• Up to 2-3 years of experience in CS.
• Native speaking in Vietnamese.
• Verbal and written fluency in English.
• Knowledge of Internet services and software technologies.
• Self-organized and great time management skills.
• Strong problem-solving and multitasking skills.
• Can raise a question and/or deliver any issue to the responsible person.
• Quick to adapt to changing situations.
• Quick in responding and an ability to prioritize tasks.
• Looking for a long-term job.

Benefits

• Remote work/work from your own location.
• Competitive salary in USD.
• Paid vacation days, training, and various educational programs.
• Enthusiastic, friendly team and ability to work in the international environment.
• Interesting work with the product that allows millions of travelers to book their trips daily.