Communications Officer at Mukuru

We are seeking a dynamic and innovative Communications Officer to join our team and play a crucial role in supporting our Sales Department. This position is designed for a strategic thinker with a passion for enhancing agent engagement and driving sales through effective communication initiatives. Reporting directly to the Sales Operations Coordinator, the Communications Officer will develop and implement communication strategies that resonate with our agents, foster collaboration, and ultimately contribute to our sales success. If you're ready to make a significant impact in a fast-paced environment and help elevate our sales team's performance, we invite you to be part of our journey!

Duties and Responsibilities (Include but are not limited to):

Communication Strategy Development:

• Collaborate with the Sales Operations Coordinator to develop and implement communication strategies that align with sales objectives.
• Ensure all communication supports the sales team in achieving targets and fosters a culture of transparency and collaboration.

Content Creation and Management:

• Write and design high-quality sales materials, including presentations, reports, newsletters, and internal communications.
• Develop and maintain a library of resources for the sales team, ensuring easy access to up-to-date information and tools.

Event Coordination:

• Support the planning and execution of sales events, webinars, and promotional campaigns, ensuring effective communication before, during, and after each event.
• Monitor the success of events and campaigns, providing insights and recommendations for future improvements.

Internal Team Support:

• Facilitate effective communication between the sales team and other departments, ensuring alignment on goals and initiatives.
• Develop and implement communication strategies that support the sales team’s objectives. Coordinate regular updates and briefings to keep the sales team informed of product launches, promotions, and market changes.

External Communication:

• Craft clear and compelling sales messages for various audiences, including sales agents and stakeholders.
• Manage social media and online platforms to promote sales initiatives and engage with clients.

Support Sales Initiatives:

• Collaborate with the sales team to understand their needs and provide communication support for campaigns and events.
• Assist in organizing and promoting sales events, webinars, and road shows. Monitor sales performance metrics and provide insights to improve communication strategies.

Brand Management:

• Ensure all communications align with the company’s branding and messaging standards.
• Contribute to the development of the overall brand strategy by providing feedback and insights from the sales perspective.

Feedback and Reporting:

• Gather feedback from the sales team on communication effectiveness and areas for improvement.
• Prepare reports on communication activities and their impact on sales performance.

Key Requirements

• Grade 12 or equivalent (Essential)
• Diploma/ degree (Desirable)
• 1+ years of experience in communications, public relations, or a related role.
• Excellent writing and editing skills with a keen eye for detail.
• Strong verbal communication and presentation skills.
• Proficiency in social media management and analytics tools.
• Familiarity with graphic design software (e.g., Canva, Adobe Creative Suite) is a plus.
  

Additional Skills

• Creative thinker with the ability to generate innovative ideas.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Team-oriented with excellent interpersonal skills.
  

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS