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Collection Analyst with Spanish

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Romania

Offer summary

Qualifications:

First level university degree in business or economics, 0-2 years of experience in a similar role or in Finance, Fluent in English and Spanish, Strong prioritization and organization skills, Basic accounting knowledge.

Key responsabilities:

Apply collection strategies to ensure timely payments
Build relationships with assigned customer portfolio
Analyze delinquency and recommend solutions
Document actions and manage future collection steps
Lead local projects to enhance collection efficiencies

DXC Technology Information Technology & Services Large http://www.dxc.com/

10001 Employees

See more DXC Technology offers

Job description

Job Description:

Responsibilities:

- Effectively apply trained collection strategies to ensure customer payments are received timely;

- Build a close relationship with a portfolio of assigned customers (by phone and email);

- Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;

- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;

- Document actions taken and determine future collection steps in a centralized system;

- Identify delays due to disputes;

- Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;

- Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;

- Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;

- Recognize trends for nonpayment and resolve issues by engaging internal partners;

- Analyze at-risk customers and recommend account strategies to prevent delinquencies;

- Demonstrate sound judgment, prompt follow-up, and timely structured escalations;

- Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;

- Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;

- Lead and participate in local projects that enhance operational efficiencies within Collections organization;

- Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.

Qualifications:

Education and Experience Required:

First level university degree with a focus in business or economics or equivalent experience;

Typically 0-2 years of experience in a similar role or in Finance.

Knowledge and Skills Required:

Good communication skills (written and verbal);

Negotiation, influencing and conflict resolution skills;

Fluent in English and Spanish;

Solutions oriented with good problem solving and reconciliation skills;

Basic accounting knowledge;

Strong prioritization and organization skills;

Ability to work within deadlines;

Basic understanding of collection processes and financial concepts;

High customer service orientation;

Strong initiative, ability to work independently;

Team player;

Capability of sharing knowledge;

Structured thinker and analytical skills;

Comfortable working with numbers;

Multicultural working experience is a plus;

MS Office (Excel);

SAP knowledge is a plus.

What we offer:

-24 vacation days (+1 every next year, if you use all available ones)

-Meal tickets

-Voucher Tickets

-Private Health Insurance

-Benefits Online Platform

-Work from home allowance

-Full Remote Jobs

-Paid referral programme

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.