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Service Specialist (Romania)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Romania

Offer summary

Qualifications:

Fluent in Romanian, Russian, or Ukrainian, English comprehension, written/verbal required, PC skills including MS Office, Higher education is a plus, Problem-solving and multi-tasking skills.

Key responsabilities:

  • Assist Licensed Service Agents daily
  • Provide individualized customer service
  • Maintain accurate CRM information
  • Ensure customer satisfaction and manage interactions
  • Offer feedback on service efficiency
International Insurance Group, Inc. logo
International Insurance Group, Inc. Insurance TPE https://www.insuranceiig.com/
11 - 50 Employees
About International Insurance Group, Inc.
International Insurance Group (IIG) is an independent insurance agency providing quality protection for individuals, families and businesses throughout the country. Providing superior customer service and low rates along with our ability to understand our customer’s needs drives the success of our agency. Our Vision is to become a recognized leader in the insurance and financial services arena, by providing our services within the immigrant communities of the United States. Our Mission is to overcome the language and cultural barriers of immigrants, by creating a comfortable climate, where individuals of different nationalities are offered the highest level of insurance and financial services in their own respective language. Our incessant goal is to earn the reputation and trust of our clientele, by building bridges among each nationality, one client at a time. Growth will be fueled by well-served clients who in turn will become our greatest advocates within their respective communities. We currently work with the local communities in 14 different states, their local Romanian communities, and are expanding into the Russian and the Ukrainian communities across the USA. If you have any questions, or would like to contact us regarding a quote or if you would like to join our team, send us an email at: info@insuranceiig.com
See more International Insurance Group, Inc. offers

Job description

This is a remote position.

  • Assist our Licensed Service Agents in their daily tasks.
  • Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy changes according to their needs
  • Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
  • Maintaining a positive, empathetic and professional attitude toward customers at all time
  • Customer support over the phone, email or text
  • Ensure customer satisfaction and keep records of customer interactions, comments and complaints
  • Provide feedback on the efficiency of the customer service process
Requirements
  • Must speak and write the Romanian, Russian or Ukrainian language fluently
  • Comprehension of the English language is a must (written/verbal)
  • Problem solving & Multi-tasking skills  
  • PC Skills including MS Office are required; having a technology-oriented attitude is preferred
  • Higher education is a plus
  • Proactive team member, effective collaborator and proactive mindset is a must
  • Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines
Benefits
  • You can Work from Home or from office in North Royalton, OH
  • We offer competitive pay scale
  • You will have career growth opportunities with International Insurance Group
  • You will become a licensed professional working in the insurance field, in of the largest industries in the United States
  • Paid extensive Training & Mentorship Program.
  •  Meal tickets
  • Paid Vacation Time & Federal Holidays
  • You will be a part of a well-established, 75 employee agency which ranks* in the top 1% of agencies for great customer experience
  • You will have a voice. We consistently invite our staff to provide feedback about their work experience.
  • You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking

Who We Are:

·         We strive to operate with integrity and trust in all we do. You will be part of a work-family environment, driven by our 5 Core Values of Integrity, Humility, Courage, Grit and Do Not be Lazy
·         Our long-term goal is to become a 1,000 Soul Company, serving 25 different language groups throughout the United States.
·         Our purpose is to help protect our client`s American dream
·         We strive to honor God and be respectful of each other, our customers, and other stakeholders

 

*Ranking compiled by Rocket Referral, based on Net Promoter Score (NPS)

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Insurance
Spoken language(s):
EnglishRomanianRussianUkrainianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

LinguisticsProject CollaborationHigher Education

Other Skills

  • Organizational Skills
  • Microsoft Office
  • Success Driven
  • Customer Service
  • Time Management
  • Problem Solving
  • Verbal Communication Skills
  • Multitasking
Are you interested?

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