- Effectively apply trained collection strategies to ensure customer payments are received timely;
- Build a close relationship with a portfolio of assigned customers (by phone and email);
- Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;
- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
- Document actions taken and determine future collection steps in a centralized system;
- Identify delays due to disputes;
- Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;
- Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;
- Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;
- Recognize trends for nonpayment and resolve issues by engaging internal partners;
- Analyze at-risk customers and recommend account strategies to prevent delinquencies;
- Demonstrate sound judgment, prompt follow-up, and timely structured escalations;
- Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;
- Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;
- Lead and participate in local projects that enhance operational efficiencies within Collections organization;
- Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.
Qualifications:
Education and Experience Required:
First level university degree with a focus in business or economics or equivalent experience;
Typically 0-2 years of experience in a similar role or in Finance.
Knowledge and Skills Required:
Good communication skills (written and verbal);
Negotiation, influencing and conflict resolution skills;
Fluent in English and Spanish;
Solutions oriented with good problem solving and reconciliation skills;
Basic accounting knowledge;
Strong prioritization and organization skills;
Ability to work within deadlines;
Basic understanding of collection processes and financial concepts;
High customer service orientation;
Strong initiative, ability to work independently;
Team player;
Capability of sharing knowledge;
Structured thinker and analytical skills;
Comfortable working with numbers;
Multicultural working experience is a plus;
MS Office (Excel);
SAP knowledge is a plus.
What we offer:
-24 vacation days (+1 every next year, if you use all available ones)
-Meal tickets
-Voucher Tickets
-Private Health Insurance
-Benefits Online Platform
-Work from home allowance
-Full Remote Jobs
-Paid referral programme