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Senior Software Support Engineer at Bica

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Bulgaria

Offer summary

Qualifications:

3-5 years in a similar position, Familiar with HTTP/HTTPS and SSL/TLS, Knowledge of HTML, CSS, JavaScript, Proficient in MS Office applications, Fluent in spoken and written English.

Key responsabilities:

Provide technical support to clients and partners
Administer various systems like Payment Gateway and CRM
Monitor system applications and assist clients during integration
Serve in issue tracking, troubleshooting, and resolution
Participate in product release testing and comply with regulations

Bica Human Resources, Staffing & Recruiting Startup https://www.bica.services/

11 - 50 Employees

See more Bica offers

Job description

Our partner is a global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Their payments solution is available through a simple integration, offering a diverse range of features and local payment methods, advanced fraud management and performance optimization.

Responsibilities

To provide professional technical support to clients and partners of the company;
To perform technical administration of various systems such as Payment Gateway, e-Wallet, CRM, etc.
To support and monitor the system applications;
To assist clients during the integration period with our systems and support integrations to service providers;
To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients;
To participate in the weekly product release and execute tests, analyze results of test runs, and report those results;
To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.

Requirements

3-5 years in a similar position;
Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
Familiar with the client/server model;
Knowledge of HTML, CSS, and JavaScript;
Familiar with MS Office applications (Word, Excel, Outlook, etc.);
Highly proficient in spoken and written English.

Considered as an advantage

Previous experience working in tech support for high-availability systems (1st or 2nd level);
Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software;
Willingness to work on shifts.

Benefits

Fully distributed and remote;
25 days paid holiday, 1 day for every 2 years;
Annual bonus;
Benefits platform containing many benefits to choose from;
Professional development - books, trainings, certifications, etc.
Team buildings and fun activities.

If you consider yourself an ambitious person who wants to join a rewarding and challenging environment, please send your CV in English. Please mind that only shortlisted candidates will be contacted.

Good luck!

Recruitment license from National Agency of Employment № 1931.
All applications will be treated with strict confidentiality.