Account Manager at SUNDAZE Digital

We are currently looking for a Account Manager to join a fast-growing Fintech company specializing in payment solutions.

The role is fully remote, full-time, and offers a well-balanced benefits package. Fluency in English and the ability to travel internationally are musts. Youll also have the opportunity to collaborate with international banks, optimise payment processes, and build long-term relationships with clients.

Core Requirements:

• Advanced English language skills (both written and spoken).
• Deep understanding of payment systems, online processing, and card brand regulations (PSP, Acquirer, Gateway, Chargeback, VISA/MC rules, etc.).
• Experience working with international banks and online payment industry.
• Strong customer orientation with the ability to build long-term relationships.
• Analytical skills to assess client needs and market opportunities.
• Proven sales skills with the ability to identify and drive new business.
• Preferred Qualifications:
• High level of financial literacy.
• Knowledge of KYC, due diligence, AML, GDPR, and PCI DSS standards and procedures.


Key Responsibilities:

• Manage and nurture relationships with clients, ensuring satisfaction and retention.
• Provide clients with guidance on payment systems, online processing, and card brand regulations (PSP, Acquirer, Gateway, Refund, Chargeback, VISA/MC rules, etc.).
• Collaborate with international banks and payment processors to streamline operations and optimize solutions.
• Handle client queries and provide efficient resolutions in a timely manner.
• Analyze client data and provide insights to improve performance and drive revenue growth.
• Work closely with the sales team to identify new opportunities and assist in closing deals.
• Stay updated on the latest trends and regulations in the online payments industry.