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Documentation Specialist at Pragmatic Play

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Ukraine

Offer summary

Qualifications:

2+ years in technical writing, Customer support experience, High proficiency in English, Knowledge of MS Word, Excel, XML, Jira, Expert-level proficiency in Microsoft Word.

Key responsabilities:

Plan, create, and modify technical documents
Analyze information for policy and procedure documentation
Review and copyedit team content
Ensure accuracy with subject-matter experts
Maintain documentation storage structure

Pragmatic Play Computer Software / SaaS Large https://www.pragmaticplay.com/

1001 - 5000 Employees

See more Pragmatic Play offers

Job description

Description

Position at ARRISE

About Us:

ARRISE is a leading game developer, providing player-favorites to the most successful global brands in the iGaming industry. We deliver end-to-end digital solutions, operating from our headquarters in Gibraltar and maintaining a global presence with offices in Malta, Latvia, Romania, India, Canada, Serbia, UAE, and Bulgaria.

Our team of over 5,000 talented individuals brings decades of diverse experience, forming a cross-functional powerhouse dedicated to excellence and innovation.

This role is with the ARRISE group.

Position: Documentation Specialist

ARRISE is seeking a skilled and motivated Documentation Specialist to join our dynamic and challenging projects. We are looking for a passionate, innovative, and results-oriented professional with a deep commitment to success.

Required Competencies:

Professional Skills:

Experience: 2+ years in technical writing.
Customer Support: Experience in providing customer support.
Language Proficiency: High proficiency in English, both written and verbal.
Technical Tools: Knowledge of MS Word, Excel, XML, and Jira.
Document Creation: Experience in creating and maintaining technical documents.
Microsoft Word: Expert-level proficiency.

General Skills:

English Proficiency: Advanced reading and writing skills.
Learning Ability: Quick to understand and learn new concepts.
Multitasking: Ability to manage several tasks simultaneously.

Responsibilities:

Document Creation: Plan, create, and modify technical documents including user specifications, internal SOPs, manuals, and maintain the FAQ knowledge base.
Information Analysis: Analyze information required for developing or updating policy, procedure, and form documentation, and reports.
Content Review: Review and copyedit content developed by other team members.
Subject-Matter Expertise: Meet with subject-matter experts to ensure specialized topics are accurately addressed.
Consultation: Work with software and technology experts to review, modify, and revise complex documentation.
Needs Assessment: Evaluate employee needs and knowledge relevant to technical documentation.
Collaboration: Work with managers and functional team members to simplify instructions and processes.
User Experience: Integrate user-friendly content through illustrations, graphs, and infographics.
Documentation Storage: Maintain documentation storage structure as per set standards.