Offer summary
Qualifications:
3+ years of application/software support experience, 2+ years of SaaS solutions experience, Experience in troubleshooting and testing, Strong written and verbal skills, Customer service orientation.Key responsabilities:
- Reproduce customer issues and test outcomes
- Work on inbound email support queue using Zendesk
- Liaise between sales, customer success, and customers
- Troubleshoot hardware and software setups
- Share knowledge with team members