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Salesforce Training & Support Associate at TransUnion

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Costa Rica

Offer summary

Qualifications:

Bachelor's degree in relevant field, At least 2 years experience in training, Salesforce Administrator/Developer certification or willingness to obtain, Proficient in Microsoft Office and Google Suite.

Key responsabilities:

Create engaging training materials and courses
Deliver sessions in various formats
Evaluate and improve training program effectiveness
Provide support to enhance system usability
Collaborate with trainers and stakeholders on content delivery

TransUnion Information Technology & Services XLarge https://www.transunion.com/

10001 Employees

See more TransUnion offers

Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We are looking for a Salesforce Training Associate to join our team and help us deliver high-quality training programs and content to our clients and employees. Your duties will include gaining an understanding of business processes to aid associate Q&A and creating, developing, and leading training sessions on a worldwide Salesforce application, as well as its associated systems' products and capabilities. You will be a resource for sharing best practices and tips for using the platform(s) effectively. You will also provide support and feedback to learners and track their progress and performance. Your focus will be to improve the adoption, enablement and communication experience that our internal associates have within our CRM platform and how we deliver experiences to our customers through portals and other means.

What You'll Bring:

Responsibilities

Create engaging and interactive learning materials and courses for various audiences and levels of expertise.
Deliver training sessions in different formats, such as online, in-person, or blended, using various tools and platforms.
Evaluate the effectiveness and impact of training programs and make recommendations for improvement.
Provide support to individual users or teams to improve system usability.
Leverage outputs from user system navigation pattern analysis to identify areas where users need feedback.
Provide feedback to product owners regarding any challenges users are facing.
Collaborate with other trainers, subject matter experts, and stakeholders to ensure alignment and consistency of training content and delivery as part of the Adoption, Enablement and Communications team.

Impact You'll Make:

Qualifications

Bachelor's degree in education, business, instructional design or a related field.
At least 2 years of experience in designing and delivering training programs, preferably on Salesforce or other CRM/technology platforms.
Certified Salesforce Administrator or Developer, or willing to obtain certification within 12 months of hire.
Excellent communication, presentation, and facilitation skills.
Ability to work independently and as part of a team.
Ability to adapt to changing needs and priorities.
Proficient in Microsoft Office, Google Suite, and other online tools and platforms that deliver clear, coordinated and action-oriented content.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Specialist II, Admin Support