Technical Trainer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:
 

• Deliver content (across multiple product lines) at a variety of levels to different audiences via classroom (public, onsite), virtual classroom, and recorded formats
• Become an expert on the ServiceNow platform by ramping on new courses (approximately 1 course per quarter)
• Collaborate with Curriculum Development to provide feedback for the development of effective and sustainable training courseware and curriculum included in Now Learning.
• Work on projects to support people and processes within the training delivery organization
• Limited travel required

To be successful in this role you have:

• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language.
• Knowledge and hands on experience implementing end to end solutions in a client environment with a background in any of ITSM, ITBM, ITOM, HR, Security or CSM being essential.
• High level of flexibility, creativity, and dependability
• Experience with Web Services, API’s and Database-level integrations
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other similar technologies 
• Proven experience using ServiceNow as a platform desirable
• Degree or equivalent experience, preferably in Information Technology
• Proven experience of delivery of technical workshops in client environments both in-person and online
• Multilingual, preferably French, German or Italian

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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