Offer summary
Qualifications:
3-5 years experience as a Business Analyst, Knowledge of ITIL and ServiceNow Product, Familiarity with PMBOK, Agile methodologies, Business analysis tools knowledge like JIRA and Confluence, CBAP certification or equivalent preferred.
Key responsabilities:
- Analyze and improve processes related to Tech Service Management
- Collaborate to gather and document business requirements
- Develop Business Process Specifications and Data Mapping rules
- Support testing, training, and implementation activities
- Maintain business analysis artifacts and fulfill project needs