Offer summary
Qualifications:
MCP/A+/N+/M365 Certification or equivalent, 4-6 years of desktop support experience, Experience with Microsoft AD or Entra ID, Proficiency with Windows and Office 365, Skills in troubleshooting hardware and network issues.
Key responsabilities:
- Diagnosing software issues and troubleshooting
- Installing and configuring hardware and applications
- Providing technical support via calls or face-to-face
- Managing user accounts and resolving system/network issues
- Logging incidents in the service management system