Offer summary

Qualifications:

Fluency in German (spoken and written), Proficiency in English, Experience in customer service preferred, Excellent problem-solving abilities, Ability to adapt in fast-paced environments.

Key responsabilities:

Provide high-quality customer service via phone, email, and chat.

Manage inquiries and resolve issues promptly.

Handle complaints with empathy and professionalism.

Maintain product knowledge to assist clients effectively.

Document interactions for continuous improvement.

Job description

Patrique Mercier Recruitment PT is thrilled to invite applications for German Speaking Customer Service Advocates to join our dynamic team in Greece, complete with a fully paid relocation package! This is a fantastic opportunity to immerse yourself in the vibrant Greek culture while contributing to exceptional customer service.

As a German Speaking Customer Service Advocate, you will play a vital role in supporting our German-speaking clients. Your main responsibilities will include addressing customer inquiries, resolving issues, and ensuring an outstanding experience for every client. If you are passionate about delivering top-notch service and eager to embrace a new adventure in Greece, we would love to hear from you!

Responsibilities

Provide high-quality customer service to German-speaking clients through various communication channels, including phone, email, and chat.
Promptly manage customer inquiries, ensuring swift and effective resolutions.
Handle customer complaints and issues with empathy and professionalism.
Maintain accurate product knowledge to assist clients effectively.
Document customer interactions and feedback for continuous improvement.
Collaborate with team members to enhance overall customer satisfaction.
Engage in training and development opportunities to further hone your skills.

Requirements