Job ID: 502461
CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.
Position Overview
The Application Specialist role is responsible for understanding the capabilities, features, and limitations of supported applications. They do this by actively engaging with customers, business leaders, peers, cross-functional groups, and vendors. They are responsible for executing assigned project work and helping with escalated incidents and major incidents. They follow and help improve existing operating procedures and processes, recommend and design new ones as needed, and determine which features to use and how to use them. They also identity and propose standards that make the solution scalable and sustainable (i.e. standard configurations, processes, master data setups, etc.). This is done based on their analysis, testing, and experience working with their assigned applications.
Key Responsibilities (Essential Duties and Functions)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Application SME for assigned applications:
- Identify and document the capabilities of applications and their services
- Become familiar with all features of the application; determine which features meet our customer needs; document which features we will and will not use.
- Propose application standards for processes, configurations, master data, etc.
- Projects & Implementation
- Execute assigned tasks and work items. Coordinate and work with other teams to complete necessary tasks (e.g., Service Desk, Field Services, Infrastructure, vendors, CRH AMAT users, etc.)
- Identify and communicate risks that may impact the timeline, scope, cost or resource requirements of a project or enhancement.
- Provide follow up assistance on completed projects to ensure that warranty work is identified and completed.
- Work closely with customers to understand current and purposed processes and business objectives, ensuring that customer requirements and success criteria are well documented and signed off on
- Work with Application Specialists Team to create deployment plans that leverage simple and repeatable processes and training tools to minimize the level of effort and time required to deploy solutions and reduce future support requirements.
- Complete assigned project and enhancement work items/tasks.
- Service & Support
- Provide advanced levels of support for specified applications and escalated issues
- Actively participate in the resolution of major incidents by joining the technical bridge, troubleshooting, completing assignments, etc.
- Identify the need and lead the creation of support and maintenance documentation, standard operating procedures, and processes needed to improve resolve times and empower Service Desk first call resolution.
- Increase Service Desk first call resolution by training and mentoring Service Desk and Field Service Technicians.
- Deployment Assignments
- Collaborate with Business Analysts and Application Specialists on creation of implementation plans.
- Create deployment plans that leverage simple and repeatable processes to minimize the level of effort and time required to deploy solutions and reduce future support requirements.
- Complete systems configurations and prepare site specific documentation
- Train other Applications Specialists, Field Services, and Embedded IT resources to help with deployments.
- Verify systems are functional and end users can use the application. Escalate to Project Managers and Training teams when gaps are identified.
- Regular and predictable attendance at assigned times is required.
- Other duties as assigned.
Qualifications
Education/Experience
- Associates Degree in Engineering/Computer related discipline, or equivalent experience required.
- 2+ years of technical and/or end user experience with construction materials point of sale and accounting systems, telematics solutions, document imaging, etc. preferred.
- Knowledge of creating and maintain technical documentation.
- Knowledge of Windows 7 and above, applications in the Office Suite, and general PC Networking.
- ITIL Foundation certification preferred.
Work Requirements
- Must be 18 years in age or older.
- Must pass pre-employment drug screen and criminal background check.
- Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
- Willingness to work independently within in a team environment and assist the team with other duties as required.
- Ability to travel (overnight) as required based on business needs up to 25%.
- Ability to drive up to 5 hours for onsite services.
Knowledge/Skill Requirements
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- Ability to effectively work and communicate with people with a wide range of skills, experience, cultures, and capabilities – business leaders, finance leaders, peers, vendors, staff members.
- Ability to present ideas in concise, business-friendly, and user-friendly language.
- Must possess organizational skills, be an independent thinker, and ability to multitask within a fast-paced environment.
- Demonstrate a hands-on collaborative approach; works well in a team.
- Demonstrates strong oral/written communication and listening skills.
- Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.
- Ability to understand customer needs and concerns and be able to customize services and products as appropriate.
- Ability to self-manage time and travel expenses on a weekly basis.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to communicate with others by telephone and in person.
- Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
- Sitting for extended periods of time.
- Ability to safely lift up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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Normal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g., hard hat, steel-toed boots, and safety glasses.
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The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables and the ability to be on call at a scheduled rotation.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
