AlgoSec Resident Engineer, Brazil

Description

At AlgoSec, What you do matters! 

Over 1,800 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.  

Join our global team, securing application connectivity, anywhere.  

We are hiring an AlgoSec Resident Engineer to join our Delivery Department. 

 Reporting to: AlgoSec Resident Engineer Team Leader 

Location: Brazil (Home Office)  

Responsibilities: 

• Monitoring, operating, and maintaining AlgoSec products at customers’ sites 
• A SME (Subject Matter Expert) on AlgoSec products and how to implement into a customer's environment. 
• As an AlgoSec product expert, providing knowledge transfer and training on relevant areas of the product that meet the customer’s strategic needs. 
• Assisting AlgoSec internal technical support department with troubleshooting as well as acting as an escalation point as needed. 
• Providing consultation on upgrade and migration planning 
• Establishing “Trusted Advisor” relationships with the management and technical teams within AlgoSec customers while working with AlgoSec account team to extend AlgoSec’s reputation and position as a vendor. 
• Monitoring the Adoption Health within assigned customer account and providing a quarterly business review to further drive adoption. 
• Advising and consulting on best-practices, lessons learned, and guidelines that will provide maximum benefit to customers as they adopt the AlgoSec security solution. 
• Working in tight integration with the Sales Organization, US-based Professional Services, Technical Support and R&D.   
• Advocate customer needs/issues across-AlgoSec’s departments. 
• Assists in writing technical documentation, client SOPs and Runbooks as needed 

Requirements

Requirements:  

• At least 5 years of previous experience in similar position, in a software company.  
• Experience in Linux/UNIX environments.  
• Must speak Portuguese and English 
• Strong consulting and project management skills with proven results working as a reliable technical advisor  
• Passionate about driving and tracking consistent engagement process with customers, highly data-driven with a dedication to following the process. 
• Ability to respond well to a change in a dynamic, fast changing company and ability to work in environments with high levels of ambiguity 
• Must have a customer first approach and be highly motivated and visible to customers through meeting calls and visits. 
• Customer oriented and ability to establish customer’s trust.  
• Excellent communication skills (both written and verbal) with attention to detail.  
• Team player, pleasant to work with, with a high level of integrity.  
• Willingness to travel 20%, working on-site with AlgoSec customers in Brasilia or other cities within Brazil 

Advantages:  

• Experience with networking devices (Switches, Routers etc.), including virtual routing and Software-defined networking  
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)  
• Experience in Linux script languages (PERL, shell) 
• Previous experience in networking or security space 

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.  

Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision.