French Speaking Customer Service Executive at LGC

ABOUT LGC STANDARDS:

As a division of LGC Group, we're the UK’s National Measurement Institute for chemical and bioanalytical measurements. Here's why you should join us:

• Global Impact: We lead in manufacturing and providing quality assurance tools, influencing analytical needs in 120+ countries.

• High Standards: Our expertise ensures the highest standards, accredited to ISO 17025 and ISO 17034.

• Customized Solutions: Adaptability is our strength; we tailor solutions to meet our customers' analytical needs.

• Innovation for Safety: We innovate and apply science to ensure the safety and integrity of products, contributing to a safer world.

Join LGC Standards —  Be part of our mission for a safer world through science!

We are seeking a fluent French speaker with excellent customer service skills to join our team in Bury, Manchester, in a hybrid role (office & remote working). You’ll be a key player in ensuring seamless coordination of customer orders across various sectors, contributing to our reputation for outstanding service.

Responsibilities:

• Accurately process and manage customer orders, ensuring timely system entry and on-time delivery.
• Collaborate closely with internal teams to meet delivery and customer satisfaction targets.
• Resolve customer queries and manage tasks through Service Cloud Case, keeping processes efficient and smooth.
• Ensure orders meet customer purchase order requirements and agreed delivery dates.
• Run end-of-day reports to maintain up-to-date system information.
• Liaise with both internal teams and external contacts via phone, email, and other communication channels.

• Fluent in French, with experience in customer service or administrative roles.
• Strong organizational skills, attention to detail, and the ability to work under pressure.

• Join a leading global life sciences company and contribute to delivering world-class service in this dynamic and rewarding role. This hybrid position offers the flexibility to work both remotely and from our Bury office in Manchester.

  Apply today!

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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