The Opportunity
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
Position Summary
Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage, and the teams they lead. As change leaders, our Managers build long-standing partnerships with clients, while collaborating with colleagues to solve our clients’ most pressing business challenges. Huron Managers shape and deliver results that seamlessly align with client goals, visions and missions. Remarkably versatile, our Managers also spend significant time mentoring junior staff on the engagement team—where they share expertise as well as feedback and encouragement. This benefits Huron profoundly as it promotes a culture of respect, unity, collaboration, and personal achievement.
As a Manager, you will have the unique ability to specialize in certain areas that showcase and employ your areas of expertise while gaining exposure to a breadth of capabilities across our performance improvement practice. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention needed for professional development. Every colleague contributes to who we are as an organization—and the more you evolve, the more we do. Create your future at Huron.
Qualifications
Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
Impactful and professional written and verbal communication skills; ability to set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
Team leadership experience including building talent, training, supervising, coaching/mentoring, and providing feedback through performance management
Employees are required to follow utilization set by practice and expectations and it is the employees' responsibility to manage this.
Required to complete all assigned instructed courses and compliance trainings
Healthcare operations experience directing a hospital department, medical group, faculty practice environment, physician enterprise, and/or team-based projects with a focus on process re-engineering/performance improvement initiatives and broad-based change management, OR
Hospital department or medical group leadership experience in roles that focus on hospital department operations, ambulatory operations, physician compensation, value-based care, patient access to care, physician integration, or other industry experience, OR
Project leadership and complex design and implementation management experience within a consulting firm setting with a focus on inpatient, post-acute, physician, or medical group performance improvement
Seeking specific expertise in population health and/or value-based care leadership roles that focus on care pathways for risk bearing providers, care delivery optimizations under value-based care arrangements (quality, outcomes, utilization, cost, and experience related goals/KPIs), and/or experience across multiple VBC arrangement types (bundles, capitation, shared savings/risk)
Seeking specific expertise in customer engagement and contact center operations leadership roles and practical experience with the full lifecycle of design, implementation, and optimization of contact centers (healthcare or non-healthcare settings) as well as a solid understanding of contact center technology (ACD, WFM, CTI, QA, IVR, CRM, PBX) and scheduling experience
CORE QUALIFICATIONS:
Bachelor's degree required
Willingness and ability to travel every week up to 80% (Monday-Thursday with occasional onsite Fridays) and work extended hours as needed
Strong leadership and management skills aligning to Huron’s core values and competencies
Excellent communication skills – oral and written – and the interpersonal skills needed to quickly establish relationships of trust and collaboration
The ability to train and participate in the professional development of Huron staff in both project management and technical dimensions
Proficient in Microsoft office (Word, PowerPoint, Excel)
Direct Supervisory Experience
Preferred experience in a matrixed organization
6-8 years of consulting and/or healthcare operations experience
Ability to be flexible in any cross capabilities industry segments
US Work Authorization required
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The estimated base salary range for this job is $140,000 - $170,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $161,000 - $212,500. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Posting Category
Healthcare
Opportunity Type
Regular
Country
United States of America
