Offer summary
Qualifications:
3 years of experience in contact centers, Experience in performance coaching and analytics, Ability to develop and track KPIs, Strong communication and facilitation skills, Knowledge of broadband products and services.
Key responsabilities:
- Manage vendor team execution and operations
- Evaluate vendor performance and coaching
- Develop strategies for improved business performance
- Facilitate relationships between Brightspeed and vendors
- Conduct trainings and ensure quality assurance