Offer summary
Qualifications:
Bachelor's Degree required, 3-5 years of technical customer support experience, Experience with customer support systems, Fluency in English is required, Experience in a nonprofit environment is desirable.Key responsabilities:
- Manage help desk operations and training
- Optimize help desk system for better service
- Provide Tier 1 support for user applications
- Support cybersecurity program and create user guides
- Assist with data collection for new solutions and testing