Shield Safety Group
Manchester, England
The Head of Operations is responsible for optimizing the effectiveness of operations through insightful people management and informed decisive decision making. This role will be responsible for ensuring the timely completion of all client commitments across multiple divisions, with an emphasis on exceptional client experience.
Key Responsibilities
Responsible to ensure:
- All Audit, Fire, Safety Consultancy, Adviceline, Implementation and Training services are delivered on time, in full to the right quality standards.
- The well-being and high engagement of your team.
- Develop, implement, and deliver operational strategy in line with company goals and objectives
- Leadership, management and development of the team. We expect you to lead by example, evaluate performance, hold people to account and ensure they live the company core values.
- Identify risk areas for service delivery such as attrition and make sure there is an appropriate recruitment and talent pool available for key roles.
- Clear and adequate communication to your team (internal and external) of business updates e.g. company strategy, policy changes key success etc.
- Represent the services delivery team at monthly and weekly internal meetings and report on progress of KPIs. Continually monitor and improve, where appropriate, the team performance and ensure departmental KPIs are met.
- Provide the Leadership Team with strategic recommendations for the development of the Team and delivery of services.
- Identification of opportunities to improvement of all elements of service delivery.
- Support is provided to the Product Manager in the development of existing and new products and services.
- Responsible for complaints and ensure they are comprehensively investigated and closed out.
- Support the Sales and Account Management Teams and support in client meetings, where appropriate.
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Qualifications/Skills/Experience:
- A passion for people and a commitment to consistent development
- 5+ years’ experience of leading a large multi disciplined team of professionals
- Ability to manage and lead under pressure, plan workloads, and prioritise deadlines
- Excellent leadership, communication and interpersonal skills, with the ability to inspire a team
- Strong attention to detail, project management, and time management skills
- Strong problem-solving abilities, with a focus on solutions that consider the broader business impact.
- Experience of managing field-based teams and maintaining strong lines of communication
What do we offer?
If you enjoy working in a fast-paced, collaborative environment, surrounded by other passionate, like-minded individuals, read on. From our auditors in Aberdeen, to our project coordinator’s, every colleague adds value to our company, and is encouraged to ‘Be the best you’. Alongside your day-to-day role, there are also always new projects to get involved in, where colleagues can broaden their knowledge and have an impact on the future direction of our company.
Benefits include:
- 33 days’ holiday (incl. Bank Holidays) plus the option to purchase 5 extra days per year
- Flexible working options incl flexitime and remote working
- 5% employer pension contribution
- Wellbeing support – Eye care vouchers, Cycle to Work, Employee Assistance Programs
- Various discounts across high street brands through trusted partners
- Enhanced Maternity and Paternity Leave
- Access to relevant professional memberships
- Health Cash Plan
- Financial support options
Who are Shield Safety?
We are a leading Environmental Health consultancy, and for over 20 years, have been focused on making Every Day Safer. We work with a wide range of businesses across Hospitality and Retail, providing services from Fire Safety to Safety Consultancy project management. Our clients range from single-site coffee shops and takeaways to supermarkets and pub groups. Some of our well-known clients include Tesco, YO! Sushi, Radisson Hotels and KFC, and we’re extremely proud of our 95% customer retention rate.
Where:
Our offices are in the heart of Manchester’s Northern Quarter. Surrounded by bars, restaurants and music venues, it truly is one of the best locations in the city. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment, where dogs are more than welcome.
Job Type: Full-time
Pay: £95,000.00-£105,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay
- Transport links
- UK visa sponsorship
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Experience:
- multi disciplined team management: 5 years (preferred)
- managing national field based teams: 5 years (preferred)
Work Location: Hybrid remote in Manchester
Reference ID: IS120724
