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User Support Associate/ CSR

Remote: 
Full Remote
Contract: 
Full time
Salary: 
34 - 34K yearly
Experience: 
Senior (5-10 years)
Work from: 
Arizona (USA), United States

Offer summary

Qualifications:

Experience in customer service (2 years preferred), Strong written communication skills, Proficient with CRM software and typing.

Key responsabilities:

  • Respond promptly to user support requests
  • Triaging and escalating user issues as needed
  • Utilize support tools and manage user feedback
  • Learn and explain possible solutions effectively
IntelliPro logo
IntelliPro Human Resources, Staffing & Recruiting SME https://intelliprogroup.com/
201 - 500 Employees
About IntelliPro
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
See more IntelliPro offers

Job description

Job Title: User Support Associate / CSR
Position Type: Contract
Location: Scottsdale, AZ (Hybrid)
Salary Range: $17.50/hr
Job ID#: #134657
Responsibilities:
  • Respond efficiently and accurately to users who reach out for support.
  • Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
  • Learn and utilize support tools and software appropriately.
  • Sort through user feedback from multiple channels.
Job Requirements：
  • Experience providing exceptional customer service via email/written channels
  • Strong written communication skills (written fluency in multiple languages is a plus)
  • Proficiency with computers, CRM software, and strong typing skills
  • First-class time management and decision-making skills
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Job Types: Full-time, Contract
Pay: $17.50 per hour
Expected hours: 40 per week
Shift:
  • Rotating shift
Experience:
  • Customer service: 2 years (Preferred)
Shift availability:
  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)
Ability to Relocate:
  • Scottsdale, AZ: Relocate before starting work (Required)
Work Location:
 
  • Hybrid remote in Scottsdale, AZ

Ability to Commute:
  • Scottsdale, AZ (Required)

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Speech FluencyCustomer Relationship Management (CRM) SoftwareNegative FeedbackSystem SupportOnline Communication

Other Skills

  • Typing
  • Time Management
  • Decision Making
  • Computer Literacy
  • Problem Solving
  • Customer Service
Are you interested?

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