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Monitoring Systems Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

3+ years in Systems Engineering or related field, Experience with monitoring tools like Zabbix and Grafana, Strong knowledge of Linux-like operating systems, Scripting proficiency in languages like Bash or Python, Basic database knowledge, preferable PostgreSQL.

Key responsabilities:

Maintain and enhance monitoring systems
Collaborate to define monitoring needs
Establish connections between platforms
Respond to incidents and troubleshoot issues
Update Knowledge Base and manage documentation

SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/

1001 - 5000 Employees

See more SOFTSWISS offers

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Monitoring Systems Engineer. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

The two main pillars of our workflow are:

Maintaining and Enhancing the Monitoring Systems:

Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions
Setting up and adjusting the monitoring/observability systems for various teams
Designing and tweaking alerts and dashboards to suit specific needs
Refining alerts to reduce irrelevant notifications and increase their significance
Enhancing dashboards for better clarity, understanding, and a more comprehensive view
Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required
Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals
Staying updated with the newest trends and best practices to continuously uplift our organization's monitoring capabilities

Responding to Events/Monitoring Alerts (L1/L2 tasks for certain system parts):

Offering on-duty service coverage, encompassing day and night shifts
Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary
Directing issues or queries to the relevant department as needed
Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs)

Key technologies:

Monitoring/observability tools (experience with at least two of the following)

Zabbix (familiarity with concepts such as LLD, prototypes, dependencies, and preprocessing)
Grafana (knowledge of data sources, dashboard creation, and query usage)
Prometheus/VictoriaMetrics/etc. (understanding of metrics collection and alerting)
ELK/Splunk/etc. (ability to use queries and filters for log analysis)
Site24x7/Pingdom/etc. (experience with web monitoring and performance metrics)

Linux-like operating systems

Strong understanding of key concepts, including:

File systems
Process management
Built-in monitoring tools
Scripting
Troubleshooting

Experience needed:

3+ years of experience as a Systems Engineer, SRE, DevOps, or Monitoring Support Engineer
Good understanding of Linux-like operating systems (Debian-based)
Experience with containerization, virtualization, and orchestration (Docker, Kubernetes, LXC/LXD)
Development experience in any scripting language (Bash, Python, Ruby, Golang, etc) and familiarity with REST API
Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL
Excellent communication skills in Russian, B1+ English level. It's crucial to understand technical terminology related to our specific tech stack and to be able to interpret technical documentation

Nice to have:

Kafka
RabbitMQ
GitLab
Nginx/Puma
Saltstack/Ansible
Clickhouse
PostgreSQL
MongoDB
Hashicorp Vault
Kubernetes
Any IaC implementation

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.