Offer summary
Qualifications:
Experience in troubleshooting and root-cause analysis, Familiarity with Linux and scripting languages, Knowledge of Active Directory and Service Now, Experience with cloud systems like AWS or Azure, 8750 Certification or Security+ preferred.
Key responsabilities:
- Provide support to end users for applications and hardware
- Handle escalated help desk issues
- Simulate user problems to recommend system modifications
- Maintain technical skills in field of expertise
- Contribute to deliverables and metrics