Alsana has a culture that encourages others to let their light shine. Meaning, show up with your authentic self to help others heal on their journey to recovery. We are built on servant leadership, which places the client at the center of our model. We focus on caring for and empowering our teams so that they, in turn, can care for and empower our clients. Our culture creates a working environment of communication, collaboration, compassion, and integrity that is necessary to establish high quality of care and successful outcomes for clients. We strive for excellence rather than perfection. We embrace our own awesomeness in the process.

The Outreach Manager (OM) serves as the campaign and referral support to the Outreach Director team across the country. The OM is calling on our referring therapists, dietitians, doctors and other treatment professionals who work with us in the mental health and eating disorder field to foster those initial introductions or reconnections to Alsana. The OM is there to also provide consistent communication between our referral partners, admissions and clinical teams to enhance the referral experience and overall coordination of care. The OM reports to the Senior Outreach Manager who will coach, train and provide the call campaigns.

Qualifications:

Bachelor’s degree in psychology or mental health related field is recommended.
Prior experience working in a call center prospecting high volume or in a related sales position within the behavioral health industry with an eating disorder market experience is preferred.
Excellent interpersonal and communication skills.

Must be able to read, write and speak fluently and effectively in English. Must have the ability to effectively present information and respond to questions from the board of directors, management, staff, patients, vendors, and the general public.
Strong customer service skills.
Must be PC literate with proficiency in spreadsheets, database software and word processing.
Experience working in a CRM system, preferably Salesforce, required.
Highly organized, attention to detail, and ability to multi-task required.
Sought out additional professional development opportunities to grow in role (i.e., webinars, readings, presentations, trainings within community, etc.).

Job Duties and Responsibilities:

Proactively utilizes call lists and reports to reach out to providers via customer relation platforms via CRM platforms (Salesforce and Salesloft).
Customizes and uses built out call cadences to send out 200+ emails a day to support calls in reaching out to the providers.
Maintains Salesloft, a communication platform to assist in managing and logging activity daily.
Develop and implement cadences to engage providers in reaching the goal of 20 meetings per month with the designated Outreach Director.
Collaborate closely with Outreach Director to share information on provider meetings and next steps after provider meeting that includes a clear call to action.
Log all completed meetings in Salesforce with Outreach Director and next steps.
Researching net new providers and untouched providers to maintain Alsana awareness and call campaigns.
Working closely with the assigned Outreach Director on their recommended lists of providers to call on and partner with
Team Collaboration and Client Check-Ins: Provide regular check-ins with the treatment team to monitor and discuss the client’s progress, ensuring alignment on care plans and any necessary communication out to outreach directors to ensure strong feedback loop with outpatient team.
Provider Communication: Act as the primary point of contact for communication with external providers, including referring clinicians, outpatient providers, and other relevant parties, to maintain a strong feedback loop and warm handoffs throughout the client’s treatment.
Transition Support: Facilitate and support the client’s transition between levels of care, ensuring that all steps are taken to maintain continuity and quality of care.
Outpatient Referrals: Assess client needs and provide appropriate referrals to outpatient providers as part of the discharge planning process, ensuring clients receive ongoing support post-treatment.
Client Experience Enhancement: Continuously work to improve the overall client experience by ensuring a comprehensive approach to treatment and maintaining strong relationships with all stakeholders involved in the client’s care.
Working closely with the assigned Outreach Director on their recommended lists of providers to call on and partner with.
Always upholds the confidentiality of patient protective health information as well as the organization.
Reliable attendance and punctuality, adhering to the work and appointment schedules. The employee maintains accurate time records.
Accurate and timely completion of work assignments according to the designated timeline, while making efficient use of the organization’s resources.
Participates in all organizational performance improvement initiatives.
Upholds and maintains client confidentiality and professional boundaries, demeanor, dress and interaction with clients, family members, visitors, and co-workers.
Performs all duties to the highest ethical standard and complies with all organizational policies regarding ethical business practices and standards of patient care.
Complies with all standards established by the Department of Mental Health and any other agency accrediting the organization.
Maintains collaborative peer relationships and demonstrates courtesy and respect of others.
Displays enthusiasm, positive problem solving and commitment to help both colleagues and the organization reach its goals.

Benefits

Comprehensive Benefits
Generous Paid Time Off, Sick Time Off and Holidays
Company Paid Life and Disability Insurance
401k Plan (Pre and Post Tax)
Flexible Spending Accounts
LifeMart Employee Discounts
Free EAP services
Bonus Plan!

Are you ready to let your light shine?! Join the Alsana team today!

Outreach Manager: Full-Time Mon-Fri (Virtual: CO, WA, IL) at Alsana

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Job description

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