Offer summary
Qualifications:
At least 2 years of customer service experience, Preferred experience in a call center setting, Desirable background in Medicaid and/or Medicare, High school diploma required; higher education preferred, Proficient in Microsoft Office Suite and web browsers.
Key responsabilities:
- Provide professional assistance to client inquiries
- Address concerns, escalating complex issues as needed
- Utilize problem-solving skills to enhance satisfaction
- Collaborate with team to improve customer experience
- Achieve performance targets while meeting SLAs