Offer summary
Qualifications:
High school diploma required, Minimum of 6 months contact center experience, Fluency in French and English, Experience with CRM and cloud-based systems, Ability to work independently with minimal supervision.Key responsabilities:
- Answer inbound calls and assess needs
- Perform appropriate follow-ups and take clear notes
- Complete electronic forms from CRM system
- Make outbound calls relaying messages
- Maintain data confidentiality and manage calls in crisis situations