Remote Representative Call Center | WFH

Job Overview

Join a forward-thinking organization that prioritizes your professional journey and well-being. We are seeking an Associate Roving Personal Banker who thrives in dynamic environments and enjoys fostering customer relationships. As part of our team, you will provide essential support across various branch locations, stepping in to fill gaps and ensuring exceptional service delivery.

Key Responsibilities

• Provide support to multiple branch sites, catering to customer needs in the absence of a banker or teller.
• Adapt to varying locations and priorities while consistently delivering outstanding customer service.
• Cultivate customer relationships through proactive outreach, presenting relevant products, services, and digital solutions.
• Assist customers in opening new accounts, managing service inquiries, and processing credit applications.
• Employ sound judgment in accordance with established policies and procedures.
• Familiarize yourself with bank offerings to effectively address customer requirements.
• Deliver attentive service, demonstrating sincere concern for customers and guiding them towards the best financial solutions.
• Redirect customers to specialized team members when necessary.
• Ensure compliance with regulations, including the SAFE Mortgage Licensing Act of 2008, as it pertains to mortgage and lending transactions.
  
  

Required Skills

• At least 6 months of experience in customer interaction through roles in various sectors, including military service or education.
• Proficient in managing complex transactions and offering guidance on mobile banking solutions.
• Strong ability to work collaboratively with team members to fulfill customer requirements and cultivate relationships.
• Keen attention to detail to mitigate fraud risks and ensure compliance with regulatory standards.
  
  

Qualifications

• Experience in customer service roles is essential.
• Ability to collaborate effectively with both customers and internal partners.
• Familiarity with banking products and services is beneficial.
• Strong judgment and decision-making capabilities are necessary.
  
  

Career Growth Opportunities

This role presents a unique opportunity for professional development within a supportive work culture. Engage with industry professionals and enhance your skills while progressing your career in banking.

Company Culture And Values

We pride ourselves on an inclusive culture that values diversity, equity, and individuality. We encourage individuals from all backgrounds to apply, including those with disabilities and protected veteran status.

Compensation And Benefits

This position offers a competitive salary range of \(18.00 - \)27.69 per hour, based on experience, skills, and location. Benefits include:

• Comprehensive health coverage
• 401(k) retirement plan
• Paid time off
• Disability and life insurance
• Parental and caregiving leave
• Discounts and savings programs
• Tuition reimbursement and scholarships for dependents
• Adoption reimbursement
  
  

Take the next step in your career and join a team that celebrates your unique contributions. We look forward to supporting your growth and success in a career that goes beyond a standard job.

Employment Type: Full-Time