Service District Manager (South) at Varian

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

As a District Service Manager South, you will have an important role delivering high-quality service to Varian Medical System’s customers in the Italian region of the South area (Campania/Molise/Puglia/ Basilicata/Calabria/Sicilia).

The successful candidate will direct the coordination of technical and administrative support activities including repair, preventative maintenance and engineering change upgrades in order to provide the highest level of service, maximize the use of devices and the customer satisfaction and achieve financial objectives.

Key skills:

• Manage customer relations in all service and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their Varian Medical System equipment according to technical and safety guidelines with the highest level of satisfaction.
• Provides direction for the delivery of pre-and post-sales services and support to customers.
• Performs all required management responsibilities including but not limited to: implementing the company's policies, programs, and guidelines; ensuring employee productivity and growth; managing resources;
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.
• Cooperate with other departments /colleagues (Back Office, Sales, Installation, Applications, Order Processing, Product Support, Manufacturing, etc.) and provide them the necessary support to optimize customer relations.
• Participates in the resolution of customer concerns and defining and developing a customer contact strategy.
• Ensure adequate records and systems are maintained. Schedule resources responding to critical situations.
• Promote workplace safety and monitor the application and compliance with company rules of colleagues and collaborators.
• Operate with the necessary discretion and implement and enforce company privacy policies
• Manage a profit and loss center and achieve assigned KPIs .
• Achieve target budgets and monitor financial performance, to ensure service objectives

Minimum Required Skills and Knowledge

• 5+ years’ experience in technical area/or similar roles within medical device or diagnostics laboratory industry.
• People management experience.
• Engineering Degree (preferred).
• Ability and confidence to lead and mentoring people.
• Resident in the district (preferably in Campania/Puglia or available to relocate in that area - no relocation fees are foreseen)
• Available to travel several days/per week in the assigned territory (around 3 days/week)
• Fluency in Italian and in English, both written and spoken.
• Sound understanding and application of contract structuring, contract negotiation and quotations.

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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.