Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Senior Administrator, Customer Service- Device & Parts (French Speaking)Position Summary The Senior Customer Service Device Administrator supports the Canada device capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due to the complexities with multiple versions and safety software, all aspects of this position require strict compliance to procedures and the utmost attention to detail. Essential Duties & Responsibilities? Manage the input of all Oracle transactions associated with Capital Equipment Contracts ? Understanding and use of the Model N contracting system to interpret Device Contracts.? Be well versed on the transaction requirements for all the various methods of Capital Contracting (lease, placement, direct sale, third party, loaner, etc.)? Responsibility for the accurate input of Oracle Blanket Sales Agreements (Recurring invoicing). ? Manage incoming phone and email communications from customers, Field Sales or various company employees.? Input orders for serialized monitoring equipment, Spare Parts & Invasive Monitoring equipment.? Process Capital Equipment Trial Evaluations and monitor timely return or initiate appropriate invoicing per various free goods laws and policies.? Per government serialized tracking requirements, help ICU maintain accurate serialized device tracking for our Canadian customers in the Oracle Installed Base. ? Work closely with Device Inventory Specialist to assure orders are shipped according to customer implementation schedules and are for the correct version of device software.? According to required timelines, ensure that invoices for equipment and services, associated with our MedNet product line, are released according to financial requirements.? Process orders for replacements and repairs initiated from Trackwise Global or Service Requests.? Manage any credit or debits associated with Capital equipment and services.? Responsibility for Installed Base Account Ownership changes (aka Unit Transfers)? Update and maintain the accuracy of customer warranties and Extended Service.? Responsibility to code appropriate statuses on devices upon awareness of such activities as returns to destruction companies, equipment loss or equipment no longer being supported through our Service Center. ? Responsibility, at times, to update various fields in the Installed Base as requested by Quality or Manufacturing (Cogent Software Versions).? Assist AR with managing pricing inquiries and questions associated with Capital equipment and services.? Manage device returns, both unused and standard returns. ? Provide Asset Management reports from the Installed Base to customers, Field Sales and internal employees upon request. ? Handle credits and replacements and returns for non-serialized forms sent through from Global Product Complaint.? Provide a solution for all callers- if answer is not known - research and follow up.? Work closely with the Canada Service Center.? Expedite urgent requests, following through with Field Sales to ensure product delivery details are communicated through to delivery.? Be able to come up with creative solutions for customers both internal and external with minimal supervision? Take on special projects with little to no guidance and continually seek out process improvements.? Assist with departmental training as neededMinimum Requirements:? Being fluent in French a requirement (French Canadian a plus).? Excellent verbal and written communication skills in both English and French ? Excellent organizational and interpersonal skills? Ability to multi-task in a faced-paced environment? High level of attention to detail? Proficient in Excel, Word and Outlook? General process knowledge of all departments with which SCS interacts? Strong ability to positively influence others? Bachelor?s degree from an accredited college or university is preferred with 0-4 years of experience in a general office environment? 5+ years of industry experience required in lieu of a BA degree? Previous experience with ERP is a plus
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards And Accolades
" America's Most Honored Businesses (Top 10%)
" Awarded by USPAAC for Fastest Growing Business in the US
" 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
" Fastest 50 by NJ Biz (2020, 2019, 2020)
" INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
" Top 100 by Dallas Business Journal (2020 and 2019)
" Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
" 2019 Spirit of Alliance Award by Agile1
" 2018 Best of the Best Platinum Award by Agile1
" 2018 TechServe Alliance Excellence Awards Winner
" 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards
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Office: (201) 340-8700 x XXX | Cell: (201) xxx xxxx | Fax: (201) 221-8131| Email:
