Offer summary
Qualifications:
Strong problem-solving skills, Technical knowledge of software and hardware, Experience in customer support, Ability to work in a team, Familiarity with EdTech solutions.Key responsabilities:
- Provide first-line technical support to users
- Troubleshoot software, hardware, and network issues
- Collaborate with product and engineering teams
- Create and maintain support documentation
- Conduct onboarding training sessions for users