Offer summary
Qualifications:
High school diploma or higher education, 3+ years of customer service/sales experience, Customer-centric focus and communication skills, Knowledge of care coordination preferred, Bilingual skills preferred (English-Spanish).Key responsabilities:
- Be the face of SMS to customers
- Provide personalized, empathetic service
- Coordinate care and maintain confidentiality
- Document member engagement accurately
- Collaborate with departments and insurance providers