Professional Services CLS Consultant

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Role Description:

Please note this role can be based in either UK, Netherlands, Belgium, Spain or France.

The Clinisys Laboratory Solutions (CLS) Consultant is responsible for acting as a liaison between the business and its customers and will be responsible for delivering impeccable service by providing high-quality software solutions.

You will provide varying levels of technology services through creating business requirements, managing work products, interface creation, analysis, configuration, validation, and maintaining a strategic roadmap of proficient consultative services to clients to ensure the successful implementation of tools and technologies which ultimately ensures customer satisfaction. This is a fantastic opportunity to work in a growing global team. 

We strive for every interaction to be driven by our CORE values: Customers, Promises, Simplicity, and Teamwork.

Responsibilities:

• Provide Implementation Services to our customers using Clinisys solutions.
• Deliver multiple tasks such as Business analysis, data architecture and Gap Fit Workshops, Configuration, unit testing and validation support.
• As well as acting as the interface with customers to gather user requirements, you will be responsible for the management of enhancements and upgrades.
• Integrate CLS with external applications and instruments
• Work with Program Managers and Senior Management
• Participate in the on-going improvement of our products and services
• Collaborates with sales organisation to define the estimated configuration and interface effort for the solution
• Trains and mentors other CLS Consultants on Clinisys solutions, workflows and new offerings for client software demonstrations and presentations, and acts as internal subject matter expert in the Services Department across LIMS for all sectors as designated
• Represents the Clinisys Services team in providing subject matter expertise to Product Management and Product Development departments to influence product lifecycle
• Perform onsite or virtual assessments for clients including workflow and strategic meetings as well as follow up engagements

Knowledge, Skills & Abilities:

• Bachelor’s degree in a Laboratory Science (Chemistry, Molecular Biology, etc)
• Experience in LIMS, a healthcare and/or healthcare IT environment and working in a laboratory
• Demonstrated experience with laboratory information systems
• Experience as LIMS Consultant or equivalent is a plus
• Experience with giving impactful presentations to groups
• Demonstrated knowledge of Laboratory specialty workflow(s) required
• Experience in software programming is a plus
• Fluency in English, additional European language a bonus

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