Customer Care Specialist (Non Voice -Project Based)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Job Description

1. Main purpose of the job

We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, flexible and competitive experts to help us launch a new campaign. We want individuals who genuinely care about our customers’ experience and are willing to partner with clients to help their business grow. If you are interested in health and nutrition and keen on providing great customer experiences, then this is the right campaign for you!

2. Responsibilities and duties

• Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.

• Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.

• To build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.

• Make every effort to meet the Customer Care team’s KPIs and targets.

• Handle customer communication via chat and email

• Have fun! Be comfortable in interacting and building relationships with our customers. BE YOURSELF!

3. Skills and preferred qualifications

• Internal application - previous non-voice experience required

• No attendance issues

• Passing last 3 month's scorecard

• Willing to help out and do overtime when needed

• Open to be put in any schedule from 2PM - 7AM MLA (shifting Mon-Sun schedule)

• Good email comms, quick to resolve the issue with great CS skills and high quality

• Positive energy and can-do attitude

• A person with high regard for integrity and diligence. Works efficiently with minimal supervision

Requirements:

• WFH - stable internet connection and a back up internet connection

• Conducive working environment for work from home set up

• Flexibility to support campaign launch

What to expect:

• Pure email - non-voice task

• Work From Home

• Final interview with the clients

• They will undergo 1 week training specific to the queue they will be supporting

• Work with minimal supervision from QA Lead and CSM

• Comfortable with direct client interactions

• Open to work on opportunities and direct feedback from clients

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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