Offer summary
Qualifications:
Very good knowledge of German (C1), User knowledge of common PC applications, Good verbal and written skills in German, Basic credit card-specific knowledge desirable, Strong communication and teamwork skills.
Key responsabilities:
- Deliver exceptional customer service promptly
- Resolve issues efficiently and ensure satisfaction
- Research and respond to inquiries through various channels
- Identify and escalate unresolved issues to teams
- Document all interactions according to procedures