Location: Remote
Duration: 09+ months with the possibility of extension
Job Description
Purpose of the Team: The purpose of this team is to write technical guides based on existing work. Domain Subject Matter Experts (SME) draft the information, and this role will be responsible for creating useable guides from the information.
Key projects: This role will contribute to technical instructional guide writing. They will work on current and backlogged guides.
Typical task breakdown and operating rhythm: The role will consist of 10% collaboration 10% preparation/review with 80% technical writing.
Responsibilities
Collection/Documentation of documentation requirements (use case, audience, objective of documentation prior to creation/development stage).
Create/Draft/Maintain technical documentation (further details noted in 'types of technical documents within scope).
Editorial Review and Co-Collaboration with subject matter experts to produce technical documentation that has high levels of clarity and actionability.
Accountable for evaluating/monitoring document readiness for broad consumption and/or launch.
Create/Draft/Maintain marketing content and communication templates related to program delivery.
Types of technical documents within scope: software manuals, software learning modules, technical troubleshooting guides, installation guides, API documentation, and release notes.
Technology involved in technical document creation and maintenance: Eng Hub, SharePoint, ICM, Azure DevOps, Word.
Top 3 Hard Skills Required + Years of Experience
- Minimum 10 years experience with cloud or other tech.
- Minimum 10 years experience with technical writing/communications
- Minimum 10 years experience with manual/instructional writing.
Summary
The main function of a Technical Writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.
Job Responsibilities
Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style and terminology
Maintain records and files of work and revisions
Confer with the client to establish technical specifications and to determine the subject material to be developed for publication
Qualifications
Bachelor's degree in a technical field such as computer science or English, journalism, communications
10+ years of experience required
Experience in creating documentation for a technical audience
Excellent writing, editing, and communication skills
Ability to read some programming code
Critical thinking and problem-solving skills
