Offer summary

Qualifications:

At least 1 year in Customer Service or Sales Support role, Experience in Consumer Durables and Metals/Steel industry, Working knowledge of lead generation, High attention to detail, Goal-driven with strong networking skills.

Key responsabilities:

Handle inbound calls and emails professionally

Resolve customer inquiries and ensure satisfaction

Organize data for customer insights to enhance sales

Provide pricing and contract support to sales team

Monitor key performance indicators to drive business decisions

Job description

USED CONEX team has a mission to provide great quality new and used shipping containers with affordable pricing, And to make this happen we have provided a massive inventory of shipping containers all over the US so our customers would never overpay!

The Role

You Will Be Responsible For

Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

You have at least 1 year experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Consumer Durables and Metals & Steel industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You have working knowledge of lead generation
You are highly goal driven and work well in fast paced environments
You pay strong attention to detail and deliver work that is of a high standard
You are a strong networker & relationship builder

What's on Offer?