Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.
We’re growing fast and invite you to join our amazing team.
Join our dynamic team and play a critical role in ensuring the smooth operation of our essential company applications. We are looking for a skilled and dedicated Application Support Engineer who will be responsible for deploying, maintaining, and troubleshooting key applications that drive our business success.
Key Responsibilities
- Deploy, maintain, and debug essential company applications, including application servers, related hardware, endpoints, and databases.
- Collaborate with internal stakeholders and clients to troubleshoot and resolve application issues.
- Manage the installation and configuration of company applications, ensuring optimal performance and security.
- Document all processes, procedures, and provide training as needed to support team members and stakeholders.
- Develop and implement maintenance procedures, monitor system health, compile data, and respond to reported issues and alarms.
- Design, implement, automate, and upgrade information systems to meet evolving business and user needs.
Qualifications
- Bachelor’s degree in Computer Science, Computer Information Systems, or a related field.
- 3-5 years of experience in deployments, installation, and IT support.
- Strong proficiency in computer hardware, software, and analytical skills.
- In-depth knowledge of databases, particularly Oracle and MS SQL Server.
- Experience with tools such as SVN, Git, Azure DevOps, Jenkins, and Jira.
What We Offer
- A collaborative and innovative work environment.
- Opportunities for professional growth and career advancement.
- Competitive salary and benefits package.
- The chance to work with cutting-edge technologies and a talented team.
How To Apply
- If you are a problem-solver with a passion for technology and a desire to make a real impact, we encourage you to apply!
Salary Range: $70,000 to $90, 000 USD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.
Location: This is a remote opportunity, open to applicants authorized to work in the United States.
Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.
Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact . Join a team that’s committed to working with customers to conserve resources and enhance sustainability.
At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.
Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement , EEO/AA Statement . Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish) .
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com . Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.
