Offer summary
Qualifications:
1+ years of collections experience, Experience in a call center preferred, Proficient in phone communication, Familiarity with CRM systems, Customer-centric approach.
Key responsabilities:
- Manage incoming and outgoing calls regarding overdue payments
- Negotiate payment plans and facilitate arrangements
- Resolve customer issues related to overdue payments
- Communicate the consequences of overdue payments to customers
- Maintain records of customer interactions and arrangements