Offer summary

Qualifications:

Exceptional customer service skills, Good organisational and IT skills, Ability to prioritize tasks, Basic numeracy and literacy skills.

Key responsabilities:

Handle front-of-house services for staff and visitors

Set up meeting spaces and assist with furniture moves

Respond to site queries and complaints

Maintain compliance with health and safety policies

Engage effectively with internal and external stakeholders

Job description

Facilities Management Assistant

Location: Bristol

Salary: £24,236 - £25,055

Plus generous Civil Service defined benefit pension

Are you ready for an interesting role, with plenty of variety in every day? Come and join the Office for Students (OfS) as a Facilities Management Assistant within our friendly Facilities Management (FM) team.

As the independent regulator for the Higher Education sector in England, the OfS is an interesting place in which to put your skills into practice and develop them further. We are focused on ensuring the best possible outcomes for all students, and the FM team is at the heart of this work. Taking responsibility for the safe functioning of our buildings, they enable OfS to get on with the important job of delivering even better opportunities for England's students.

About the role

As an FM assistant, you will often be the face of the OfS for staff and visitors to our Bristol site, taking on a variety of duties to ensure that our offices, facilities, and equipment are operating safely and effectively. From handling front-of-house services and setting up meeting rooms through to addressing potential health and safety issues, you will be part of a team who are passionate about their work. While some maintenance activities will be planned, the team also work reactively, responding quickly to issues as they emerge. This means every day will present you with a range of challenges, and you will have the scope to work closely with colleagues from all departments.

We are keen to help you put your skills into practice and put you on a fascinating career trajectory. You will therefore find plenty of development opportunities here at OfS, with scope for specialist training, plus a genuinely supportive workplace in which colleagues will really appreciate your input.

Front of house duties

Greeting and inducting visitors and staff to site
Receiving deliveries and liaising with a variety of FM contractors

Delivering FM services

Working as part of a team to deliver agreed service standards for the OfS across the site
Responding appropriately to site queries, requests, or complaints
Undertaking regular procedures and checks
Carrying out reactive tasks as required
Maintain consumable stocks across site (tea, coffee, stationery etc.)
Distribution and collection of mail
Setting up meeting spaces by arranging tables and chairs
Occasional printing requests
Assisting with furniture moves

Health, safety, and the environment

First aid and fire marshal duties (training will be provided)
Electrical inspection and testing (PAT training will be provided)
Maintain compliance with H&S policies across the campus, following agreed procedures and record keeping
Identification and reporting of potential H&S risks/issues

Stakeholder engagement

Effective engagement with internal and external stakeholders, always acting professionally

Team working

Working effectively with other team members to achieve departmental tasks.

About you

What is required to succeed in the role? To make the most of this opportunity you will need:

Exceptional customer service and communication skills, with the ability to engage with others through email, telephone, and face to face
The ability to problem solve and identify when something needs to be done and react accordingly
To be able to listen, take directions and provide feedback
To be a team player who is friendly, personable, and keen to respond to work requests
Good organisational and IT skills
The ability to prioritise your own tasks
A good basic level of numeracy and literacy
Ability to safely assess and move loads (training will be given)

The following are also desirable (but not essential):

Facilities Management related qualification
Experience with FreshService or similar customer service ticket management software
Previous health and safety training

Please note that this role is fixed at 37 hours with a work pattern of Monday-Thursday 0900-1730 and Friday 0900-1700. The role does not have any remote working and is 100% office based.

Working for us

The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience, and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do.

We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, sexual orientation, and socio-economic background.

To attract the widest possible field of qualified applicants, flexible working, for example job share and part time working, apply to this role.

Closing date for applications: Sunday 13 October at 23:55

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