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Bilingual Customer Support - Global OTA

Remote: 
Full Remote
Contract: 
Salary: 
300 - 350K yearly
Work from: 

Offer summary

Qualifications:

Native level in Japanese, Fluent in English, Willing to work in Yokohama Minato Mirai.

Key responsabilities:

  • Handle inbound calls and emails about travel inquiries
  • Provide information on booking processes and services
  • Resolve customer issues with empathy
  • Assist with booking changes and special requests
  • Maintain records and identify upsell opportunities
Michael page logo
Michael page Human Resources, Staffing & Recruiting Large https://www.page.com/
5001 - 10000 Employees
See more Michael page offers

Job description

  • Global Environment|Opportunity to work abroad


About Our Client

Global OTA company

Responsibilities

Job Description

  • Handle inbound phone calls and emails regarding travel inquiries, including hotels, flights, and private stays.
  • Provide accurate information about booking processes, policies, and services.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Assist customers with changes to their bookings and special requests.
  • Collaborate with internal teams to address customer feedback and improve services.
  • Maintain detailed records of customer interactions and transactions.
  • Identify opportunities to upsell additional services and products.
  • Stay updated on industry trends and company offerings to provide informed support.


The Successful Applicant

Requirements

  • Native level in Japanese
  • Fluent in English
  • Amenable to work in Yokohama Minato Mirai


What's on Offer

Salary: 300,000 JPY - 350,000 JPY/month + bonus (base salary flexible based on experience and skills)

Work Hours & Shifts

  • Shifts: 9:00-18:00, 11:00-20:00, or 13:00-22:00
  • 5 working days with 2 consecutive days off


Hybrid Work Model

  • During Probation (6 months):
    • Month 1: Full-time in-office
    • Months 2-3: Transition to 3 days WFH / 2 days in the office
    • From Month 4 onwards: 8-week cycle (7 weeks WFH / 1 week in the office)
    • Flexibility based on performance may be required
  • After Probation: Enjoy full hybrid flexibility (7 weeks WFH / 1 week in the office), with occasional office days if performance needs improvement.
Contact: Michelle Rosette

Quote job ref: JN-092024-6529086

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishJapaneseEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Sales Acumen
  • Record Keeping
  • Customer Service
  • Detail Oriented
  • Problem Solving
  • Empathy
  • Collaboration
  • Verbal Communication Skills

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