Offer summary
Qualifications:
BS in Electrical Engineering or Computer Science, 3+ years of customer-facing experience, Fluent in English (reading, writing, speaking), Knowledge of OSI Model, Optical Communication, and SNMP/SDN, Experience in Unix/Linux debugging.
Key responsabilities:
- Provide troubleshooting support via various channels
- Conduct equipment installation/configuration/integrations
- Monitor support tickets 24x7 and respond to customers per SLA
- Collaborate with customers to identify faults and update tickets
- Analyze and improve verification solutions for system validation