Team Lead- Market Research

Company Overview

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.

About The Role

We are seeking a dynamic and results-oriented Team Lead to manage and mentor our Campaign Development team. This role requires strong communication skills, stakeholder management, and 3-4 years of experience in data management and process management. The ideal candidate will have a problem-solving mindset with excellent analytical and critical thinking skills. Experience in project management and Account-Based Management (ABM) is a plus.

This role offers the opportunity to lead a dedicated team of campaign development representatives and to be part of a collaborative environment that encourages continuous learning and development.

Key Responsibilities

• Lead and mentor a team of Campaign Development Representatives to deliver high- quality results.
• Supervise call campaigns for Inside Sales and ABM teams, ensuring a 15-20% contact rate on each campaign.
• Oversee daily campaign audits and dashboard reviews, sharing audit reports with relevant stakeholders through Teams and Email.
• Strategize was for database clean-ups to improve data quality and match rates, ensuring accurate and efficient data processes.
• Analyze and resolve data issues, providing solutions to correct database discrepancies or suggesting further external research if needed.
• Perform audits on transaction records, ensuring the accuracy of data processing against original raw files and online sources.
• Review and evaluate Quality Control Reports for accuracy and completeness.
• Create and maintain up-to-date processing and quality control manuals for the team.
• Collaborate with managers to implement new technical projects and ensure the smooth delivery of outgoing data to customers.
• Monitor and ensure that all incoming data is being accurately utilized and updated in internal systems (e.g., WIRED).
• Support ongoing process improvement and data management initiatives within the Campaign Development department.
  
  

Required Qualifications

• Must be a graduate.
• 3-4 years of experience in data management, process management, and stakeholder management.
• Proven experience in a leadership role, preferably managing campaign development or inside sales teams.
• Strong problem-solving skills with an analytical and critical thinking mindset.
• Experience with Account-Based Management (ABM) is preferred.
• Project management experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to adapt to new challenges and a willingness to learn.
  
  

Preferred Qualifications

• Experience with CRM systems and database management tools.
• Knowledge of quality control processes and data auditing.
• Familiarity with technical project implementation and campaign optimization strategies.