Offer summary
Qualifications:
Bachelor’s degree in Business Administration, Statistics, Mathematics, or a related field, At least 1 year experience in workforce management or data analysis, Proficient in workforce management software and tools, Strong analytical skills to interpret data, Advanced proficiency in Excel and data visualization tools.
Key responsabilities:
- Analyze historical data to forecast future workloads
- Create optimized agent schedules based on various factors
- Monitor real-time data for immediate adjustments to maintain service levels
- Evaluate performance data to identify improvement areas
- Design visualization tools and analyze KPI reports