Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Social Media Servicing Agent

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
North Carolina (USA), Utah (USA), United States

Offer summary

Qualifications:

Associate's degree in social media management, marketing, or related field, Minimum of 2 years experience in social media or customer service role, Excellent knowledge of social media best practices, Ability to use various social media platforms, Working knowledge of social media tools.

Key responsabilities:

  • Attend to all customer queries on social media
  • Review social media posts for accuracy and appropriateness
  • Develop social media response strategieswith marketing and servicing teams
  • Maintain knowledge of company products for effective communication
  • Stay informed on social media trends and innovations
Varo Bank logo
Varo Bank Banking Scaleup https://www.varomoney.com/
501 - 1000 Employees
About Varo Bank
Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured and designed for the way our customers live their lives. We’re working toward our mission with a team that uniquely and strategically combines banking veterans with technology experts. The banking experts provide decades of industry experience, and the tech experts can build a mobile app that offers everyone access to premium banking, including quicker access to your money, high-yield savings, and automatic saving tools. Varo has raised over $992.4m to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund, Gallatin Point Capital, Harbourvest Partners, Progressive Insurance, Russell Westbrook Enterprises, and Lone Pine Capital. Varo. Varo. A bank for all of us.
See more Varo Bank offers

Job description

We are looking for a dynamic Social Media Servicing Agent to join Varo. In this role, you'll be in charge of communicating with customers via social media and customer outreach platforms, working with the marketing team to create social media response strategies, and addressing any trends or concerns presented in our external platforms.

To ensure success as a Social Media Agent, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding Social Media Agent should be a goal-orientated individual with a solid understanding of the customer experience.

What you'll be doing
  • Attending to all customer/non-customer queries, concerns, and comments posted to the company's social media platforms in a timely manner
  • Reviewing all social media posts for accuracy and ensuring inappropriate content is removed
  • Working with the marketing and servicing teams to develop comprehensive social media response strategies
  • Maintaining a working knowledge of company products to effectively communicate with customers
  • Creating and maintaining strong relationships with different lines of business
  • Staying informed on social media trends, innovations, and changes.

    • You'll bring the following required skills and experiences
  • Ability to work 1 Weekend day per shift: Tuesday-Saturday or Sunday-Thursday (8:00am - 4:30pm)
  • An associate's degree in social media management, marketing, or a related field would be beneficial
  • A minimum of 2 years' experience as a social media agent, customer service agent, or a similar role
  • Excellent knowledge of social media best practices
  • Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, Reddit, App Stores and more
  • Working knowledge of social media tools
  • Solid customer service skills
  • Good communication and interpersonal skills
  • Ability to work independently in a fast-paced environment.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Banking
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Social MediaSocial Media StrategyTrend AnalysisSocial Media ManagementMarketingUser Experience (UX)

    Other Skills

    • Time Management
    • Adaptability
    • Customer Service
    • Relationship Building
    • Social Skills
    • Verbal Communication Skills
    Are you interested?

    Related jobs

    See more jobs
    Sign in or sign up with Google or LinkedIn