Offer summary
Qualifications:
Previous experience in customer service, Experience in fashion or e-commerce, Familiarity with the Gorgias platform, Excellent written and verbal communication, Strong critical thinking abilities.Key responsabilities:
- Handle inquiries via email, chat, and social media
- Assist with order placement, modifications, and tracking
- Maintain product knowledge for customer advising
- Identify and resolve customer complaints effectively
- Monitor and report on service metrics