Offer summary
Qualifications:
Extensive experience in customer service management, Proven track record of team management, Strong leadership and interpersonal skills, Analytical abilities for data-driven decisions, Familiarity with Gorgias is desirable.
Key responsabilities:
- Manage and mentor customer service team
- Oversee daily operations and service protocols
- Develop strategies to enhance customer experience
- Monitor performance through KPIs and feedback
- Generate reports on service metrics for management