Offer summary
Qualifications:
5+ years as Retention Manager or similar role, Experience with DTC/eComm brands, Proven track record in retention strategies, Proficiency in data analysis, Hands-on experience with CRM systems.Key responsabilities:
- Develop and implement retention strategies
- Analyze customer data for trends
- Manage customer engagement initiatives
- Gather and respond to customer feedback
- Track and report on retention efforts